We ordered a couple canvases from here a few months ago. They seemed fine - nothing outstanding but solid. Then I decided to order a canvas for my mom for Christmas when they were running a free shipping deal. I designed the canvas, went to purchase, selected PayPal as my method of payment, went through the entire process and at the end there was no order confirmation which I found odd. Thinking I did something wrong, I reordered it. Same thing & I was extremely precise that time to ensure I didn’t miss anything. No confirmation. So I emailed them explaining the issue. It took a week to get back to me & they were extremely rude & unhelpful. Still desiring the canvas, I requested to order it again through them as I had since figured out there is a glitch in their communication with PayPal so I was going to just pay directly with my credit card. Again it took a week for a response & I was basically accused of lying about my original order attempt. This makes me very sad as I selected this site as they advertise “hand-stretched” “American made” but I cannot utilize a business that treats their customers like this.