I ordered a 16x20 canvas print that was not the specified dimensions and didn't fit into the 16x20 frame we'd purchased. I told canvasprints that this was a Christmas gift and asked that they make it right. After about a week I finally heard back from them and they asked that I send a photo of the canvas showing the discrepancy in size, which I did. Another week later (and we're now at Dec 22), I was told that they'd credit my account so long as I destroyed the original canvas. In the meantime, I had been hoping that a new canvas would arrive on my doorstep so that I could frame my Christmas present. When that didn't happen, I had no recourse than to figure out a way to fit the original canvas into the frame we had ordered (since it was too large we were able to glue it and live with the fact that there is extra space around the floating area). Obviously I can't destroy the defective canvas since it wasn't replaced in time to use my credit to order a new canvas. So my son has a sloppy job and I won't be able to get the money back to replace that sloppy job because I needed to use the original for his Christmas present. This experience was made more frustrating by the fact that there is no way to communicate with these people other than by email; they're not answering calls. Totally unprofessional outfit, took forever to get back to me, and the print had additional printing flaws that I discovered after removing the plastic cover. If I could give them no stars, I would.