George R. Cheeseman
This company fails to communicate and rectify problems in a reasonable amount of time. I recently had a situation where i placed an order on their web site for 6 canvas prints fora total of 72.00. Somehow the order was placed twice and my credit card charged twice. Luckily I caught the mistake within 12 hours. But, when i tried to contact the company to rectify the situation, all i got was a voicemail saying that all correspondence had to be done by email, which of course i followed up. Much to my disappointment my orders were and received way before they continued to contact by email. This went on for weeks. I the mean time i contacted my credit card to start a dispute. The canvas prints were not satisfactory. I ended up using the six prints that i kept and painted originals over the image. I also wrote a 3 page letter to the company explaining the series of concerns associated with this simple order. Finally, three weeks later, they refunded my credit card for the second order after i sent the Canvasdiscount a picture of the 6 destroyed canvasses. All of this could have been avoided with better communication through their “ customer service”. I will never do business with this company again. Quality alone is not to my satisfaction.
1 month ago
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