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Lauren
I ordered my canvases April 15th, I kept checking my order status and it said it was still being made. After 3 weeks I called the company and I talked to a lady and she said they were already made and not sure why they had not been sent out already. So she said she’d do expedited shipping for my canvases and I should receive them in 2 days. Well 4 days passed and I still hasn’t received them, so I called the company back and she said she would contact the manger. And she said I would receive a tracking number by the next day. It was the next day and I didn’t receive a tracking number. I called the company and after 10 minutes it automatically hangs up. So I called again, was on hold for another 10 minutes. It hung up automatically again, so I called a 3rd time. I was on hold for 10 minutes and guess what? It hung up again on me. So I was on hold a total for 30 minutes and when I went to call a 4th time it said I had reached the company out of its service hours. So now I have to call again. Tomorrow will make a full month since I ordered my canvases. I’ve been polite, patient, and understanding while talking to customer service and waiting on them to ship out my canvas. But I feel like I’m going in circles. I’ve tried again today to talk to someone and been on hold for a total of 35 minutes and I called right when they opened. I DO NOT RECOMMEND THIS COMPANY!!!
5 years ago
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