I have at least 2 dozen emails to and from customer service demanding a refund for masks that were 1) shoddily made ( they look like a 3-year old made the cuts and when they are put on they look like clown faces) and 2) several weeks late. Every time I contact them they say I will get a refund once I send pix of the defective masks and pix showing that I have made a cut in them to render them unusable. I have complied over a dozen times and each time their response is that they received an empty email and to do it again. I have never dealt with a less responsive company.