My company ordered custom logo face masks on 07.20. We were told the order could take up to two weeks to receive. Almost a month later, after numerous e-mails to customer service (there's no readily available phone number to call, you have to e-mail them), we finally received them. They were incorrect. The fabric and color were horrible. Customer service said they would replace the masks free of charge. I donated the incorrect masks. Again, almost a month went by, and after MORE e-mails to customer service, I was told "our masks didn't mean quality control inspection, so we have to redo them." OK, fine. Another few weeks go by, and we received the masks. STILL WRONG. I couldn't believe. I immediately contact customer service. They told me if I wanted a refund (because I surely didn't trust them to make the masks correctly after now 3 misprints), I would have to send them pictures of every single mask destroyed individually. When I inquired why I could not donate these masks in the midst of the pandemic, when there is a severe mask shortage, I was told I agreed to the terms and conditions when we purchased from them. The terms and conditions I agreed to were contingent on actually receiving our correct order! I have never once spoken on the phone from anyone in this company. My issues were never escalated to management, but simply passed to the next customer service representative who responded like a bot...I'm not confident I ever spoke to a real person. We never received a refund. I refused to destroy the masks and donated them anyways. I will never, ever purchase anything from this horrible company again and will advise our constituents of their "process."