I am extremely disappointed with this broker. Their refusal to process my withdrawal has left me frustrated and deeply dissatisfied. The entire experience has been nothing short of a nightmare, as I was unable to access my own funds. Despite complying with all their procedures and submitting the required documentation, my withdrawal request was unjustifiably denied. Their decision to withhold my money was both arrogant and unacceptable. I feel compelled to share my experience to warn others from facing a similar ordeal. On a more positive note, I want to sincerely thank Mrs. Charlotte Scott and her exceptional team. Their outstanding support and professionalism have made a significant difference, and I will continue to speak highly of their work for the rest of my life.