Capitec should sort out the banking app, I bought electricity once only to receive 2 tokens and charged twice. Then after contacting Capitec I was informed that they are not able to reverse it even though it is the Capitec app that caused the problem. Capitec ur banking app is a mess!! I was informed by an agent to contact the municipality, but to make matters even worse now I am able to log into the Capitec app but when trying to view the tokens that the app purchased twice on my behalf it just freezes and I cant get the token numbers to try and sort out the mess the app caused. The only thing Capitec says is "Sorry for the inconvenience" , but you know what other debit orders don't understand that the Capitec app malfunctioned and there is not enough money now. Why am I the one to sort out the mess the app caused???