Rachael
Please avoid this company , I am regretting my good intentions started with good intentions to use a local and British firm , so i introduced this company to the kitchen fitters who have been excellent, sadly not the products. I had a full kitchen of appliance including a wine fridge, sink and hot tap,extractor,fridge/freezer/ovens and warming draw. I choose the gunmetal finish which looks great but not functional. Two pieces of equipment arrived badly damaged but did get exchanged. The second single oven was also damaged and exchanged again but I am still having condensation issues and yes before they say there is plenty of extraction and circulation.On Friday after 4/5 weeks and 4 combi ovens the engineer left without testing a new thermostat in the 4th combi Which did not work so still unable to use. After more phone calls I was promised a new one on Monday and a visit by their technical manager who was not that helpful a bit of attitude as well. To cut a long story short when tested the oven that had been tested in the factory That morning ! the display settings failed.At this stage I asked them to leave and demanded a refund on the two ovens and warming draw.As in total 8 ovens over 5 weeks not acceptable. How much inconvenience this has caused and stress cannot be measured, also I have the other kitchen appliances in gun metal and now cannot match. However it does not there the sink looks good but after two days had starch marks very noticeable and they got worse. We are two people in the house with a dishwasher both working so it gets very little use , they are saying it is wear and tear which is rubbish. This contradicts their own instructions which says after time you will notice some starches. One week ? my view not fit for purpose so a legal battle may now follow. Before taking to writing this review I ask they sort the problems and that someone in authority call or write. I had been promised this had been passed to a Richard and Danny Lay directors but sadly nothing .
3 years ago
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Caple has a 1.3 average rating from 48 reviews

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