I hired a company called SMG Installations to fit in a brand new kitchen with all appliances from Caple;oven, microwave, hop,extractor, dishwasher etc. Kitchen was complete end of October 2020. After 6 months the oven broke switches off completely no lights no clock total black out then switches on after 10 minutes then back off etc. We as a family with 2 kids depend on the oven for meals you know; nuggets and patties etc so contacted them for help as the appliances are still under their warranty they said I need to send the original purchase invoice. I told them I registered all the appliances with them straight after the installation and that I have attached a copy of the warranty regerstration letter with purchase dates and appliances details besides they have all my details in thier system. They replied that they can't process the service request without the original invoice. Now the appliances were purchased by the company that fited the kitchen and so I don't have the invoice and so I am stuck with no oven and not knowing what I can do. Really poor customer service leaving me high and dry when they know that Caple sells mainly through contractors and that I did register the appliances with them and have the registration letter. Why do I need to register the appliances in the first place if I have to keep producing the original invoice every time I have a problem. Really disappointed and upset and even if I find the invoice I will never recommend Caple again.