Had a brand new washing machine delivered which leaked. 10 days before engineer visited. Was told and shown cracked drum and told that water was probably leaking onto motor. Day after tried customer service and was told they had not had the written report from the engineer and would contact me when that was received. Told they would then get another company to get in touch to arrange replacement. The machine was brand new and have been left for two weeks without a machine and still no date for replacement.
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