Firstly, don’t trust customer services if you need extra parts like fascias. They fob you off with anything. Secondly, I bought a Pioneer DAB radio at a great price and 2 were in stock on ordering. I was emailed a few days later to say they couldn’t fulfil the order, offered an inferior Kenwood or wait until April (1 month). I waited. No-one let me know what was happening. By mid April I rang and was told stock might come in May, despite 5 of these radios being in stock on their website?!? I cancelled the order but 6 working days later, no refund has appeared in my account.