I found the website visually confusing with all the banners etc round the sides and it took me a few attempts to find the item I wanted. I made payment and received an error message saying I would have to start again. About 10 minutes later I received an email saying my order was successful. When the item was despatched I received an email from a 'no reply' address, but none of the details had been completed so it didn't give me the shipping number or the company responsible, so I could not track it. The parcel arrived within a couple of days. I cannot review the item itself as it is a present for someone else.