DISGRACEFUL CUSTOMER SERVICE BY CAR AUDIO CENTRE I bought a Pioneer Carplay audio unit from the Car Audio Centre / In Phase International (at their NEC Gadget Show stand) plus the recommended wiring for my vehicle which turned out to have not, one but SIX sporadic faults, five of which I caught on video as proof for the Car Audio Centre to see. As soon as I emailed the Car Audio Centre wishing to exercise my short term right to reject faulty goods I was met with rude customer service who suggested I take my car to a third party over three hours away and have to pay for them to fix it. I was clear in wanting a refund as after finding six faults you end up with zero faith in the product and I needed to look at a different brand. The Car Audio Centre then tried to add extortionate charges, stating I’d have to pay £30 (and then £75) if I was to return it and their 24/48hr bench test did not turn up the faults. After consulting someone who works within the automotive wiring industry and handles testing on a day to day basis for advice as I trust him more than these glorified Halford’s installers. Due to the advice, I declined this bench test as it may find simple faults but it does not guarantee that it will find sporadic faults. Unfortunately it is not as simple as yes or no but the people at the Car Audio Centre do not seem to understand this. Not to mention that it would not have been in the same conditions as it was in my car, with my specific audio set up and quite frankly I don’t trust them one bit to be honest after their dodgy Car Audio Centre customer service. The fact that it is a new item, notified well within 14 days let alone 30 days, with proof of faults there shouldn’t be a question and I should have got a refund when I first asked for it instead of being bullied by the Car Audio Centre with hidden fees. Go elsewhere, it may be a tenner more but it will be worth your money if you unfortunately end up with Car Audio Centre faulty goods. It’s not worth the headache! Avoid Car Audio Centre like the plague.