not happy paying for next day delivery to then get an email the next day saying it hadnt gone through due to security reasons even though i had ordered from other shops to my house using my girlfriends card before, what annoyed me is that you told me on the day it was meant to arrive and not the day before when i made the purchase so i wasted 5 quid, person on the phone wasnt helpful and didnt care about my situation. ive worked for shops on customer service and refunding the delivery charge is a must if the item doesnt arrive on time. hope you fix this problem