I had a problem with my Road Angel Halo and was asked to send it to them, and given the web link for the return form. Unfortunately, the form had an old address on it (and still has) so, even though the package was 'signed-for' at the address, when delivered, it has no been lost. They had moved offices without updating their website, or form. I was offered a new Halo at a greatly reduced priced and had to accept it, but I still want my original one back to fir in my wife's car. I don't think that I should have had to pay for their mistake. Service appears to be good when contacting them by phone, but getting a response to support questions on my online account seems to be hit-and-miss; I have been waiting over a week now for an update about my lost unit.