Most helpful assistant but it took over an hour to progress my order due to computer difficulties relating to Road Angel. The Gem plus arrived without the start-up instructions in the box. A copy has been promised but not yet received. As an upgrade customer, who had just paid his annual subscription on a Road Angel Professional, I faced further time on the phone trying to get a resolution. Again the assistant found a solution but it was not easy for him. I have yet to try the device in my car and fear that I may find it is not correctly registered, in which case there will be further phone calls. I hope not.