The incorrect address was on the package so it wasn't delivered to the correct address and had to make 15 mile round trip to collect the parcel from the depot as you could not speak to a human being just an automated telephone number Once the package was opened the Road Angel device wasn't sealed and the quick instruction pamphlet was missing along with the dash mount. the items were just rolling round the bottom of the box, and not even mount in the presentation box... there was no protection for the product inside. So all-in-all pretty poor all round, and additional cost and time to go collect my item form the depot.