I returned an item for a refund (it was too big unfortunately). The seller refunded the cost of the item but not the original postage. This is in contravention of UK distance-selling law. I raised the issue with them, pointing out their legal obligation to refund the postage, they refused. I have raised a claim with paypal, as I have done on previous occasions with other sellers and will undoubtedly eventually receive the refund for postage. This has become a very common problem with UK sellers, they rely on the ignorance of the public and even lie to them when they query it.