Once the sale is done, don't expect any support , thats how I saw it, sent 2 emails 8/11 and 9/11 , never received a reply to either, still to date 18/11 8/11 The package was delivered Open , I asked for a packing list to see if anything was missing. 9/11 The mounting bolts should have been 2 long and 2 shorter, mine were all short bolts , therefore with the FairLead mounting was not possible , I had to get 2 longer bolts to secure the FairLead to the Bullbar. Pretty poor service overall when I needed it. The Product R88 Winch is just acceptable, the Contactor unit hard to mount securely...bad design I feel. Shame really, heard good things about this company, that was not my experience.