I live in Italy, I bought some cards from a German seller (18/01/2022), that never arrived, I contacted the shipment company on the Italian side (24/01/2022 - date when I also opened a ticket on cardmarket.com). They said that the fault was of the currier which has not delivered to me the package. Then I gave the evidence of what was said by the shipment company to both the seller and cardmarket. So, after and some talk with the seller, I contacted the customer service the 24/01/2022. I was already told by the shipping company that I could ask for a refund, since the fault is theirs and they’ll give the money back to the seller (or cardmarket). It was the 02/02/2022. But cardmarket told me that I have to wait 12 weeks! 12 WEEEKS! I have also insisted with the German side of the shipment and, eventually, they would have let known the seller about the issue. It was the Here comes the funny part, after some time, many emails and many complaints, the seller contacts me telling that I was eligible for a refund since the shipping company on their side has noted and admitted the responsibility and that they would inform cardmarket (2/02/2022). I was like: “that’s it, I’m going to get my money back, right away”, what a fool I was! So, the 18/02 I asked card market where is my money, and I received a reply today stating that I they are looking for evidences and I could wait 12 weeks to get my money back. Is it normal? Shouldn’t I receive the money back once the shipment says delivered but it is actually not, I mean I can understand a week or two but it is more than a month now, like Amazon, eBay etc. Silvia, the girl in charge of solving my issue was slow to answer (once every week), she did not answered all my questions, she was superficial and careless, I haven’t felt this badly treated in a while! In Europe we have laws that enforce the seller to give customers money back if anything wrong happens to the shipped product or during the shipment. Is cardmarket aware of this?