“Had a Seller acccount with 100% good rating. Everyone was happy and had (too much) money on the account. Then I was suspended... but after asking for the reason for weeks of time I finally got a reaction that I have to stop asking for the reason or they will not give me my money back...
As you might've guessed... I still don't know the issue and the money is still frozen...”
“Ich versuche seit mehreren Tagen und nach mehreren Emails mein Geld von meinem Account abzubuchen. Ich habe Geld eingezahlt welches ich wieder abbuchen möchte da ich ein Fehler gemacht habe. Man muss die Bankdaten aktualisieren welche nur Manuell durch den Kundenservice möglich ist. Ich warte immernoch auf eine Antwort.”
“First time i created the account out of 20 envelopes 18 were lost, only for 2 envelopes i got money back. When i contacted support for refund they banned me and i couldn’t order or contact. But the story doesn’t end here, i thought that I was the problem, because i ordered untracked so i created another account and order tracked. one order had the track code, the other no. I tried to contact support but the contact page is in a loop redirect, so you can’t contact support. the seller admited that he didn’t sent the order, but he didn’t refund and he marked the order as sent. So in conclusion cardmarket is a place for scammers.”
“Non existing customer support. Me and a seller had a problem and we needed their help we waited weeks for the support to help us out but got no reply. After a month with no reply to neither of our tickets we decided to solve it ourself on the side. Luckily the seller was very nice or i could had lost all my money.
Their platform is very good but if there ever is any trouble with a transaction they are not going to help you out.”
“What the hell is wrong with this site??? No customer support, no replies, no feedback, it's like Wild West or even worse! Is there any other site that can provide decent service?
I never got any reply from them!”
“Customer support has gone absolutely downhill since they went over to their new support system. It's like they opened up a new support office in the zoo in the monkey section.”
“TRUE EXPERIENCE: They don't add any improvements. Their service is the same as it was 6 years ago with the same problems occuring again and again. Huge lags, their www is sometimes suddenly out of service during the day, there are limited browsing options, high fees and very expensive shipping from some countries. But the worst is the "customer support" that is not supportive. Bad treatment of customers.”
“I spent years building a great account on this market site and. One day support suspended my account for no reason. They won’t let me sell or buy cards there anymore. I tried to ask why this happened, but they refuse to tell. Please be very cautious with this service.”
“The worst customer service you can imagine. Slow, rude, spiteful and not ready to hear you out. Superficial analysis of the issue so that they can close the ticket as soon as possible. Not helpful uless thay have a copy-paste text ready to insert within your ticket page. Not interested in real help. The site is ok, the customer support deserves zero stars.”
“Vague customer service answers if they don't sort it out I'll be making 100s of accounts and keeping as many cards in multiple baskets with no intention of buying them”
“Anyone who suffered misjudgment from them in any way, shape or form please contact me under this e-mail address: cardmarketcase at interia.pl
I will fight for my rights against them in court in Berlin and demand compensation.
They will block your account for no reason. Just on a whim with no explanation.
You have no consumer rights there.
But that will change.”
“Some d!ch head in customer services got p!ssy at me for sending 5 messages in 4 days to try and sort out a problem
Quick enough to take the bunch of naz!s”
“Card market customer service is non existent if your worried about things going wrong and needing help from the website don't use card market they will NEVER get back to you”
“As a professional seller, the experience with this website is horrible. The customer service is so unqualified that you literally have to waste months to keep contacting them in order to get a generic answer once in a while. Furthermore, a particular situation has happened that escalated to a lawsuit because of the customer care incompetence. The customer denied the arrival of the order even though the tracking code and his signature confirmed the opposite. The poor customer care service decided to refund the buyer because he said that it wasn’t his signature. So beware if you’re selling on this disgusting website, you can be scammed at any time (despite if you have all the proofs of a correct delivery). They’re intentionally going against their terms and conditions, so we decided to file a lawsuit.”
“Worst customer service I saw. They only care about big sellers.
Bought a high end card relativelly cheap (with registration letter and trustee service), the buyer regretted and did not shiped it. I contacted support and they said he was forced to ship. He shipped an empty box with no cards in it. Support claimed that "it was more likely that the card was stolen during transportation than the seller (that didn't want to ship the card) sent an empty box. The seller claimed that made a complaint with the transportation company. That was more than 3 months ago. Even the support is no longer repling more than 1 month ago.”
“Horrible Experience with this company.
Sold 3 copies of a card to a buyer.
Week later he states it has not been received.
No problem - so I respond to wait a week more, if it doesn't arrive I have the proof of postage so can open up a claim with postage company.
A week later, he opens a dispute that it has arrived, but now the order is damaged and incorrect. I receive a notification to resolve.
Again, no problem - I reach out to the buyer to find out more information and obtain proof to try get this resolved. I receive no response. So I'm unable to do anything further.
Cardmarket decides to restrict my account fully, preventing any sales. After reaching out to their support even after stating they are not responding I'm told that it is my issue to resolve. I requested pictures from them and they don't provide me anything. I'm just expected to refund them and take a loss with no proof, no direct communication with buyer or I cannot use the site.
I'm just glad this happened with a smaller order, because it clearly shows they will side with a buyer no matter what and just expect you to take big losses if it was a large order.
On another note, each response from the support staff took roughly a week, and one of my emails, I even had to send another follow-up email because they just decided not to respond to my previous email. So on top of horrible service they take forever to respond.
Avoid this site.”
