“I'm not sure who all these idiots are writing these reviews, I've been selling and purchasing off CM for over a year now, from sellers everywhere in Europe and have not encountered an issue yet.
The staff is quick to react to any issues and always resolve them fairly.
Best platform to buy cards in Europe!”
“Anytime I encounter a problem, the Cardmarket staff has always been quick to help and they always solve problems with the customer satisfaction as their #1 priority.”
“Cardmarket deleted my negative review in request of the seller. Seller has 100 percent positive feedback with atleast 15 deleted feedback. Customer service put my ticket on solved without answering”
“First time i created the account out of 20 envelopes 18 were lost, only for 2 envelopes i got money back. When i contacted support for refund they banned me and i couldn’t order or contact. But the story doesn’t end here, i thought that I was the problem, because i ordered untracked so i created another account and order tracked. one order had the track code, the other no. I tried to contact support but the contact page is in a loop redirect, so you can’t contact support. the seller admited that he didn’t sent the order, but he didn’t refund and he marked the order as sent. So in conclusion cardmarket is a place for scammers.”
“Non existing customer support. Me and a seller had a problem and we needed their help we waited weeks for the support to help us out but got no reply. After a month with no reply to neither of our tickets we decided to solve it ourself on the side. Luckily the seller was very nice or i could had lost all my money.
Their platform is very good but if there ever is any trouble with a transaction they are not going to help you out.”
“What the hell is wrong with this site??? No customer support, no replies, no feedback, it's like Wild West or even worse! Is there any other site that can provide decent service?
I never got any reply from them!”
“Customer support has gone absolutely downhill since they went over to their new support system. It's like they opened up a new support office in the zoo in the monkey section.”
“TRUE EXPERIENCE: They don't add any improvements. Their service is the same as it was 6 years ago with the same problems occuring again and again. Huge lags, their www is sometimes suddenly out of service during the day, there are limited browsing options, high fees and very expensive shipping from some countries. But the worst is the "customer support" that is not supportive. Bad treatment of customers.”
“I spent years building a great account on this market site and. One day support suspended my account for no reason. They won’t let me sell or buy cards there anymore. I tried to ask why this happened, but they refuse to tell. Please be very cautious with this service.”
“The worst customer service you can imagine. Slow, rude, spiteful and not ready to hear you out. Superficial analysis of the issue so that they can close the ticket as soon as possible. Not helpful uless thay have a copy-paste text ready to insert within your ticket page. Not interested in real help. The site is ok, the customer support deserves zero stars.”
“Vague customer service answers if they don't sort it out I'll be making 100s of accounts and keeping as many cards in multiple baskets with no intention of buying them”
“Anyone who suffered misjudgment from them in any way, shape or form please contact me under this e-mail address: cardmarketcase at interia.pl
I will fight for my rights against them in court in Berlin and demand compensation.
They will block your account for no reason. Just on a whim with no explanation.
You have no consumer rights there.
But that will change.”
“Some d!ch head in customer services got p!ssy at me for sending 5 messages in 4 days to try and sort out a problem
Quick enough to take the bunch of naz!s”
“Card market customer service is non existent if your worried about things going wrong and needing help from the website don't use card market they will NEVER get back to you”
