“After dealing with weeks of delays and no real progress from an online platform, I reached out to IGRINC.ORG—and the difference was clear right away.
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“After dealing with weeks of delays and no real progress from an online platform, I reached out to IGRINC.ORG—and the difference was clear right away.
Their team replied without delay, kept communication straightforward, and handled my case with professionalism and accuracy. There were no empty assurances—only consistent action and real outcomes.
🔹 Quick Replies
🔹 Honest Communication
🔹 Proven Results
A solid choice for anyone struggling with unresponsive or stalled online support.”
“I bought a card for €450 (PSA 10) through Cardmarket. The card arrived damaged, with the card broken and the PSA slab cracked. This was clearly shipping damage.
I immediately opened a support ticket and provided evidence. Despite this, Cardmarket rejected my claim without any proper investigation or explanation. No discussion, no fair review of the case. The seller was refunded in full, and I was left with a destroyed €450 card.
Even worse: the shipment was insured, and I paid €40 for insured shipping, which turned out to be completely worthless. Cardmarket offered zero help and took no responsibility.
This platform claims to protect buyers, but in reality, you are on your own if something goes wrong. Expensive cards, insurance, and evidence mean nothing here. Very unprofessional handling of a serious case.”
“Esperienza molto molto negativa in merito a Cardmarket, tutela il venditore e l'acquirente no!
Quante volte mi è successo che il venditore mi scrivesse in privato per concludere la vendita altrove, oppure non spediscono e aspetta 2 settimana per dirti che i prezzi sono ormai cambiati.
Quindi cosa succede se annullo la vendita oppure è il venditore che lo fa? niente, nessun feedback, nessuna segnalazione. Chi ci perde? Ovviamente l'acquirente !
Ho già contattato l'assistenza piu volte e stessa storia: "Stiamo verificando l'accaduto con il venditore. Prenderemo i dovuti provvedimenti.
Nel frattempo puoi decidere se continuare ad attendere oppure annullare l'ordine direttamente per ricevere il rimborso istantaneo."
Poi ovviamente non succede niente, quindi tempo perso.”
“Your investments are more than just numbers on a screen; they represent your hard work, your dreams, your future. So, when I faced a potential security threat, I was in full panic mode. Thankfully, Thomas Mitchell stepped in immediately. They resolved the issue faster than I ever expected, and what stood out even more was their focus on making sure I wouldn’t have to worry again. They took proactive measures and guided me every step of the way. Their professionalism, expertise, and unwavering support have made me a loyal client. I trust no one else with my security.”
“Your investments are more than just numbers on a screen; they represent your hard work, your dreams, your future. So, when I faced a potential security threat, I was in full panic mode. Thankfully, Thomas Mitchell stepped in immediately. They resolved the issue faster than I ever expected, and what stood out even more was their focus on making sure I wouldn’t have to worry again. They took proactive measures and guided me every step of the way. Their professionalism, expertise, and unwavering support have made me a loyal client. I trust no one else with my security.”
“Your investments are more than just numbers on a screen; they represent your hard work, your dreams, your future. So, when I faced a potential security threat, I was in full panic mode. Thankfully, Thomas Mitchell stepped in immediately. They resolved the issue faster than I ever expected, and what stood out even more was their focus on making sure I wouldn’t have to worry again. They took proactive measures and guided me every step of the way. Their professionalism, expertise, and unwavering support have made me a loyal client. I trust no one else with my security.”
“Extremely Poor Seller Protection & Mismanagement of Disputes
I’ve been selling online for years through eBay and Vinted with thousands of successful transactions and excellent feedback. Recently I added Cardmarket to my sales channels, and unfortunately the experience has been extremely disappointing.
A simple listing error (two cards with the wrong variant) turned into a major ordeal due to the way Cardmarket handles disputes. Even though I immediately:
Contacted the buyer
Offered a full refund
Offered an alternative version as a goodwill gesture
Followed the platform’s own Terms & Conditions
…the buyer continued to make unreasonable demands, including asking me to source cards from other sellers at my own cost. Instead of supporting the seller or enforcing reasonable expectations, Cardmarket support threatened to suspend my account despite me doing everything in good faith.
To make matters worse, the buyer left a factually false and defamatory review claiming I sent damaged items, wrong languages, and attempted to break TOS none of which happened. Cardmarket provided no initial protection or intervention.
As a seller, this is extremely discouraging. Cardmarket seems to prioritise buyers regardless of the situation, even when their claims are dishonest or manipulative. There are no meaningful safeguards for sellers, no proper verification process, and no balanced handling of disputes.
Comparing this to platforms like eBay and Vinted, the difference is night and day. Those platforms protect both sides fairly and don’t encourage abusive behaviour.
I would strongly advise new sellers to be very cautious when starting on Cardmarket. Until seller protection improves significantly, it’s an unreliable place to build a business.”
“I have always been a reliable seller with flawless reviews, but my recent experience with Cardmarket has shown me that honest users are completely unprotected on this platform.
I sold a card months ago outside of Cardmarket, long before a new order came in. When the buyer later placed an order for that same card, delivery was simply impossible — the card was no longer in my possession. Instead of helping resolve this obvious inventory mistake, Cardmarket allowed the buyer to demand an absurd “solution”: paying him the price of the cheapest current listing, which is literally €2000 for a card that originally sold for €135.
The buyer openly refused any reasonable discussion. He first demanded proof, and the moment I found the old bank payment, he suddenly no longer wanted it. Instead, he pushed for the €2000 payout and used the dispute system as leverage.
Cardmarket’s handling of the situation made it feel like I had only two choices:
either pay thousands of euros for a card I no longer own, or risk losing my account.
It felt completely unfair and extremely discouraging for any honest private seller.
If a single buyer can misuse the system to make disproportionate demands while the platform stands by, then Cardmarket is simply not a safe place to sell.
I genuinely hope they rethink how they treat their sellers, because this experience has destroyed my trust in the platform.”
“Mi hanno bloccato l’account senza un motivo valido. Mi ero accordato con un acquirente che per colpa delle poste ha ricevuto una carta rovinata. E ho suggerito di contattare il servizio clienti di CardMarket. Senza dirmi niente mi hanno sottratto 30€ dal conto e bloccato l’account, dicendomi che me l’avrebbero sbloccato non appena il cliente avrebbe confermato l’arrivo. Bene sono più di 3 giorni che il cliente ha confermato. Il mio account è rimasto bloccato e non ho ricevuto più risposta negli ultimi 3 giorni.”
“Ordered 300 euros worth of cards, did not recive them and after four months under investigation in recived no answer, they just closed the ticket and marked my package as arrived despite me not confirming anything. I work in customer service myself and i would get fired if i trated my customers like that,”
“I bought a card (english) at a seller. He confirmed twice that it was an english version. When the card arrived it was a german version, wich is notably less worth then the english version.
I contacted the seller and he would send the english version if i returned the german one. So i returned the german one and send him the cost as it was his fault.
After a while i heared nothing and the seller did not send his card yet.
I contacted cardmarket where i reported this and after a week they finally did something with the ticket. I got a refund of about 95% what i payed. They also called it "goodwill".
It staggers me that cardmarket is protecting their fraudulant sellers and drag things out this long by just not resolving a ticket nice and clean (and even calling this goodwill). It like they're trying to make a point.”
“After 4 years of selling and over 1854 sales. they banned me forever. no explanation whatsoever they just banned me after a dispute a had with a buyer. the buyer got 100% refund but they still banned me forever.
and I had amazing rating 99%/100% pretty much always.
The guys that banned me were Roman and Augusto.
They never explain why just ban when they want and you are kept with your cards without being able to sell.
pokemon was my business. i made money and part of my life. now i am stuck with 8 000 euros worth of inventory and unable to sell.
The funny part is that they never banned me to BUY. only to sell.
till this day i can buy in the platform. but never sell.
They want your money but they want to restrict the amount of sellers they got.
I think they are banning people on purpose left and right to decrease the amount of sellers. what they want is buyers to generate money for them. but sellers arent as important since theres already a lot of them in the platform and someone else always has what you are selling
another funny thing is that support is always supper slow with sellers.
As a seller miself i got scammed and mistreated many times with dodgy buyers trying a refund scam and so one. one guys even bought 550€ worth of cards from me and then when it arrived claimed the box was empty. guess what. support took the buyers side even tho i gave all the evidence needed.
so i lost 550 eur worth of inventory and 25 eur for shipping as they refunded 100% the buyer.
anytime i had a problem as a seller they took 2 weeks to respond. but when it was a buyer opening a dispute they are quick
this made me realize that cardmarket only cares about buyers and not sellers.
Unfortunate but anyways. theres my rant and experience with this website. if anyone wants more info contact me for proff and evidence of this misstreatment”
“Had a Seller acccount with 100% good rating. Everyone was happy and had (too much) money on the account. Then I was suspended... but after asking for the reason for weeks of time I finally got a reaction that I have to stop asking for the reason or they will not give me my money back...
As you might've guessed... I still don't know the issue and the money is still frozen...”
“Ich versuche seit mehreren Tagen und nach mehreren Emails mein Geld von meinem Account abzubuchen. Ich habe Geld eingezahlt welches ich wieder abbuchen möchte da ich ein Fehler gemacht habe. Man muss die Bankdaten aktualisieren welche nur Manuell durch den Kundenservice möglich ist. Ich warte immernoch auf eine Antwort.”
“First time i created the account out of 20 envelopes 18 were lost, only for 2 envelopes i got money back. When i contacted support for refund they banned me and i couldn’t order or contact. But the story doesn’t end here, i thought that I was the problem, because i ordered untracked so i created another account and order tracked. one order had the track code, the other no. I tried to contact support but the contact page is in a loop redirect, so you can’t contact support. the seller admited that he didn’t sent the order, but he didn’t refund and he marked the order as sent. So in conclusion cardmarket is a place for scammers.”
“Non existing customer support. Me and a seller had a problem and we needed their help we waited weeks for the support to help us out but got no reply. After a month with no reply to neither of our tickets we decided to solve it ourself on the side. Luckily the seller was very nice or i could had lost all my money.
Their platform is very good but if there ever is any trouble with a transaction they are not going to help you out.”
