Terrible attitude towards the buyer. I have not been able to get a refund for over 4 months. I have been looking for quality chestnut flour for a long time in online stores in Russia. As a result there was not such product in Russia. However, during my search, the entire Internet was full of advertising of this foreign store, Carethy, and I believed it. in early August 2020 I ordered several packs of chestnut flour for 3,766.60 RUB. (order number: PHA-RU-200808062038e19). A few days late I got an e-mail, where the store were saying that they were sorry, but they did not have this item in stock. They offered to replace it with other goods of other categories for the same amount or to issue a refund. I chose the refund. They said that the money will be returned to my account within 2 weeks. A month later I wrote to them that I had received nothing. They write to me again wait 2 weeks. Every month I wrote to them 1 letter, and now it's December, and now more than 4 months have passed and I haven't received anything. At my last letter I wrote to them about my indignation and asked to immediately return the money. Then I again received an answer about technical issues. In the end I got the impression that this company is deceiving people. They are scammers. They collect money, possibly covering their debts. However, they have the opportunity for good advertising. it is sad that such an unscrupulous seller steals money from people.