Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their web site and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.