Price and customer service. Very tacky on their refund policy, not sensitive to case by case scenario. I was involved with a hit and run and the information granted from the carfax of the other vehicle was no help. After emailing customer service that I don’t need the carfax because of the lack of information, explaining that I’m not looking to purchase the vehicle just wanted help investigating my case since the police refuse to investigate further, they decided to refuse my refund because I had different expectations that didn’t meet their guidelines. I understand I wasted $40. It was my bad. Also, there wasn’t accurate information in the carfax that warrants such a high price, and they state that they are not fully accurate in the small print. Will not recommend this site to anyone.