I needed one carfax report but bought a 3 report package deal. When I needed to use another report sometime later the two remaining reports were not accessible. I contacted their customer service department (Case # 10623677: Ordering/Purchasing Reports) several times and they answered my first e-mail and said that they would respond to my inquiry but they never did. They did not disclose the 60 day expiration when I purchased the package. I found that information later in the fine print. As far as I'm concerned that is dishonest, they could disclose the expiration clause clearly up front to allow people to make an educated decision. This looks like misleading customers and making an extra buck with the fine print.