- After closing issue, CL have now reopened and threatening legal action once more, avoid at all costs! Less than hopeless through the COVID pandemic. After hearing there will be a £75 charge on flights that were cancelled by the airline I requested a chargeback through my credit card. After this, a second refund from Carlton was processed in error (minus £75) which was taken by my bank as they owe them. They are now claiming I have requested two refunds and are threatening me with legal action for their own mistake. Avoid at all costs... Not worth it.