Carlton Leisure Reviews

Name: Carlton Leisure
Address: -, - -, London
Rating: 2.15

2.2 Rating 188 Reviews

29 %

of reviewers recommend Carlton Leisure

2.2

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Carlton Leisure:

Carlton Leisure has been one of the leading travel agents in the UK for over 15 years, offering cheap flights and hotel stays around the world.

They already run successful Press, TV and Radio advertising campaigns and have now extended their reach even further by launching a successful affiliate program with Affiliate Window.

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Email:

info@carltonleisure.com

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Carlton Leisure 5 star review on 24th February 2022

Gareth Fitton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a ticket nine months ago and they keep on changing times one day I pressed okay to an email And the time change from one hour to 10 hour, I am very disappointed. I will never use them again thank you.”

Helpful Report

Posted 1 month ago

“I have an issue with my booking. I fly on Tuesday morning and your customer service team are not taking it seriously. We have been advised by the airline the issue can be resolved with 1 phone call from yourselves. Can a UK representative contact me to assist with this. The Indian based customer service centre is relying on a reply to an email sent to the airline to fix the issue when there is no guarantee the airline will even look at it with 1 day to go before we fly. They are unwilling to call on our behalf despite pleading with them to help and are often rude / uncaring. Will update this review if / when the issue is resolved.”

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Posted 6 months ago

“Great company to deal with.I was struggling online to get a flight back from NZ at Xmas. I made a phone call and with great assistance from Harry I was sorted in no time!..I had email confirmation and was extremely happy.”

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Posted 7 months ago

“Abhi was most helpful and true to his word. Booked everything as requested and well informed with all the details via email. Thanks to Abhi, I would recommend Carlton as I've purchased long haul tickets with them several times before and Abhi has been the most truthful agent I've ever spoken to.”

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Posted 7 months ago

“very easy website to book a multi stop trip....went without a problem”

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Posted 7 months ago

“Great service. Abhi was really helpful and both our long haul flights and our shorter internal flights all ran smoothly and to plan. The price they quoted was really competitive. We would use again.”

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Posted 7 months ago

“Very helpful staff. I spoke to Abhi and he was very efficient, courteous and going out of the way to help me find the best price for flight tickets. I can recommend Carlton leisure to all my friends. Thank you”

Helpful Report

Posted 8 months ago

“If you could put -10 stars I would. Disgraceful company with incompetent customer service team!”

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Posted 8 months ago

“My wife and I are senior citizens and when booking a long haul Flight you are always wary which company to book on . We booked with Carlton who provided a first class service their Rep kept us informed with all details and changes for the flight .The price was extremely competitive and We would recommend Carlton Leisure to everyone flying on any long Hall flights John and Janis Finlayson ...”

Helpful Report

Posted 8 months ago

“Avoid, once they have your money they have no interest in helping you in any way.....they have made a lot of people very unhappy and probably a lot poorer. Nit a good company to deal with”

Helpful Report

Posted 9 months ago

“I used Carlton Leisure to book my flights to Srilanka, Abhi assisted me in booking my tickets, it was an easy and professional service, highly recommend to speak with him.”

Helpful Report

Posted 10 months ago

“I recently missed a flight which I'd booked through Carlton Leisure due to numerous delays at the airport. When I contacted them to inform them about the situation and ask if they would support with the re-booking, they told me it was impossible due to their policy on "no shows", and that I would have no choice but to re-book the tickets myself at a massive additional cost. Later, I discovered that the policy they quoted doesn't actually appear in their Terms and Conditions at all. I asked them nine times by email to ask them to confirm if that was the case, and every single time they avoided answering the question. Eventually they stopped responding at all, which is incredibly unprofessional and unhelpful. If you're considering booking your flights through Carlton Leisure, do yourself a favour and book directly with the airline instead. You'll have far more consumer rights should something go wrong, and you won't have to deal with unprofessional customer support staff quoting policies which you were never actually shown when making the booking.”

Helpful Report

Posted 10 months ago

“If there is 1 thing I can recommend when your booking a holiday is DO NOT book with this company!! We booked our flights through this company and 2 days before we where due to fly we got a very difficult to decipher email from one of the flight companies saying our flight had been cancelled, we contacted Carlton Leisure who at first told us the flight wasn’t cancelled and then after several phone calls and us having to chase them the flights where cancelled and they refused to help us telling us we could apply for a refund after the flight dates. On further research we discovered the flight company had been band from flying months before we had even booked our flights so Carlton had clearly booked flights with a company that wasn’t even running! It took us 3 months and several emails chasing them to get our ‘partial’ refund that was no where near what we’d had to pay for replacement flights and just to sweeten the deal they charge a nice big admin fee for the privilege! DO NOT use this company book your flights directly or use one of the more mainstream complains or Kiwi.com is great!”

Helpful Report

Posted 1 year ago

“Firstly the name on the ticket was incorrect, then I was charged an extra GBP100 to change the name (This is only GBP50 directly with the airline, so a 100% profit markup on Carltons mistake, this is actually dishonest and a total scam, deliberately book the incorrect name and then charge the correction) Then because of the scammed "new ticket" I was unable to sit next to my wife on our long-haul flight Service is horrendous Scam is obvious”

Helpful Report

Posted 1 year ago

“First time using Carlton. Dealing with Abhi was a pleasure. The booking process was direct and communication was timely. My trip went smoothly and I had a great holiday. I highly recommend Carlton.”

Helpful Report

Posted 1 year ago

“We have received great service from Abhi who took great care in helping us book flights with connections which was tricky to do on line . Once the flights were booked he called us back to reserve seats on all flights so we were all together. Great booking experience now looking forward to the holiday . Thanks Abhi.”

Helpful Report

Posted 1 year ago

“This was the first time we have used Carlton Leisure and it was a great first experience. We were assisted by Abhi, he was knowledgeable, professional and our booking was very straightforward. Abhi was able to answer all our questions and reassure us. We needed a multi stop flight to Thailand which had proved quite problematic for us to understand and feel confident to book ourselves. After giving Abhi all of our requirements he went away and came back with the perfect package and this was all booked and paid for within a few hours. This level of service is hard to come by and we will most definitely be using Carlton leisure again.”

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Posted 1 year ago

“Brilliant service from komal!! Thank you sooooo much”

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Posted 1 year ago

“Highly recommended. We requested a couple of changes with our flights during our recent trip to India and Malaysia in Feb 2023, with very little notice, but nothing was too much trouble for Carlton Leisure. Harry, Ronny and Abhi were fantastic to deal with from start to finish, and communicated with us very effectively and attentively, (even though we were a little delayed in replying back). So definitely intend to use them in the future.”

Helpful Report

Posted 1 year ago

“The airline changed to earlier flight times from Tokyo to London which meant we couldn't get off the cruise ship in time to catch the flight. Ronny at Carlton Leisure did a great job in securing seats on a later flight the same day.”

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Posted 1 year ago

Carlton Leisure is rated 2.2 based on 188 reviews