Carlton Leisure Reviews

2.2 Rating 193 Reviews

29 %

of reviewers recommend Carlton Leisure

2.2

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Carlton Leisure:

Carlton Leisure has been one of the leading travel agents in the UK for over 15 years, offering cheap flights and hotel stays around the world.

They already run successful Press, TV and Radio advertising campaigns and have now extended their reach even further by launching a successful affiliate program with Affiliate Window.

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Email:

info@carltonleisure.com

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Carlton Leisure 1 star review on 9th March 2025

Francis

Carlton Leisure 5 star review on 24th February 2022

Gareth Fitton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked flights to Cebu Philippines then to Bangkok before return to London. Scoot Airline changed flight time followed by a change on Singapore Airline which made our connections impossible. Mayur at Charlton Leisure sorted everything so that our holiday went ahead.”

Helpful Report

Posted 1 month ago

“Found this company on Instagram clicked on it, I got invited and put on a WhatsApp group. After observing for close to 3 weeks I invested in and I started making a lot of profits on their trade recommendations. After a week they invited me into an Elite Program with abillity to make large amounts of profit but I had to put more money in to meet the minimum, I did that. Another week passed and my account was up to 293K dollars, i decided to take some out. They told me I can\'t take it out yet, I have to wait to the end of the Elite Program, I waited and I tried again within another week, the declined my withdrawals and freezed my account, asking me to make another payment upon all the investments I have made. A friend of mine who work under fraudulent agencie advised me not to do so and referred me to a recovery agent named Alexi victim with the email address alexivictimhelps @ mail . com who helped me retrieve and make my withdrawals. Please don't ever believe anything they tell you from this company for your safety”

Helpful Report

Posted 4 months ago

“Great company to deal with.I was struggling online to get a flight back from NZ at Xmas. I made a phone call and with great assistance from Harry I was sorted in no time!..I had email confirmation and was extremely happy.”

Helpful Report

Posted 1 year ago

“Abhi was most helpful and true to his word. Booked everything as requested and well informed with all the details via email. Thanks to Abhi, I would recommend Carlton as I've purchased long haul tickets with them several times before and Abhi has been the most truthful agent I've ever spoken to.”

Helpful Report

Posted 1 year ago

“very easy website to book a multi stop trip....went without a problem”

Helpful Report

Posted 1 year ago

“Great service. Abhi was really helpful and both our long haul flights and our shorter internal flights all ran smoothly and to plan. The price they quoted was really competitive. We would use again.”

Helpful Report

Posted 1 year ago

“Very helpful staff. I spoke to Abhi and he was very efficient, courteous and going out of the way to help me find the best price for flight tickets. I can recommend Carlton leisure to all my friends. Thank you”

Helpful Report

Posted 1 year ago

“I used Carlton Leisure to book my flights to Srilanka, Abhi assisted me in booking my tickets, it was an easy and professional service, highly recommend to speak with him.”

Helpful Report

Posted 1 year ago

“First time using Carlton. Dealing with Abhi was a pleasure. The booking process was direct and communication was timely. My trip went smoothly and I had a great holiday. I highly recommend Carlton.”

Helpful Report

Posted 2 years ago

“We have received great service from Abhi who took great care in helping us book flights with connections which was tricky to do on line . Once the flights were booked he called us back to reserve seats on all flights so we were all together. Great booking experience now looking forward to the holiday . Thanks Abhi.”

Helpful Report

Posted 2 years ago

“This was the first time we have used Carlton Leisure and it was a great first experience. We were assisted by Abhi, he was knowledgeable, professional and our booking was very straightforward. Abhi was able to answer all our questions and reassure us. We needed a multi stop flight to Thailand which had proved quite problematic for us to understand and feel confident to book ourselves. After giving Abhi all of our requirements he went away and came back with the perfect package and this was all booked and paid for within a few hours. This level of service is hard to come by and we will most definitely be using Carlton leisure again.”

Helpful Report

Posted 2 years ago

“Brilliant service from komal!! Thank you sooooo much”

Helpful Report

Posted 2 years ago

“Highly recommended. We requested a couple of changes with our flights during our recent trip to India and Malaysia in Feb 2023, with very little notice, but nothing was too much trouble for Carlton Leisure. Harry, Ronny and Abhi were fantastic to deal with from start to finish, and communicated with us very effectively and attentively, (even though we were a little delayed in replying back). So definitely intend to use them in the future.”

Helpful Report

Posted 2 years ago

“The airline changed to earlier flight times from Tokyo to London which meant we couldn't get off the cruise ship in time to catch the flight. Ronny at Carlton Leisure did a great job in securing seats on a later flight the same day.”

Helpful Report

Posted 2 years ago

“This is my first time booking with Charlton Leisure.I booked my flights online but there was some changes to my schedule which required me to contact the office.I was assisted by Abbi who was so persistent in helping me to rectify the problem and I will be able to fly on the same day as planned.It was such as relief as i was concerned that my plans will be interrupted.So thank you so much Abbi.You are amazingly good and efficient !!!!.Charlton is blessed with such a worker like you.”

Helpful Report

Posted 2 years ago

“Carlton Leisure arranged a very enjoyable and smooth road trip for us to Sri Lanka earlier in March this year. Everything was planned expertly and we had a great time visiting a beautiful country and seeing exquisite sites. During the road trip they ensured we were comfortable and had rest breaks. We saw beautiful temples and the hotel choices were first class in great locations for sightseeing. We would thoroughly recommend Carlton Leisure for all travel arrangements.”

Helpful Report

Posted 2 years ago

“Booked flights to Australia with Singapore Airlines and Scoot but wasn't able to make seat reservations on Scoot. Oscar at Carlton Leisure was very helpful in assisting us to resolve this matter. Its not sorted yet but he is on the case.”

Helpful Report

Posted 2 years ago

“Amazing service. One of the airlines changed my flight, so my last flight's new timing meant that I left before I had even arrived. I phoned for assistance and Oscar resolved everything for me. He proposed a new schedule to me and then to the airline who had changed the flight, and they approved. He kept me in the loop, phoning me back each time so that I didn't have to redial etc. All resolved and very happy with the service. It was a complicated route with 8 flights but resolved in a timely manner, with patience and a positive attitude. Thank you, Oscar. You made it really easy for me. Best flight service I've had.”

Helpful Report

Posted 2 years ago

“Oscar is a superstar!! Booking through you was very easy and made our lives so much easier. Next time I'll have to buy a ticket I'll go directly with you! Thank you for giving us your guidance, and kindly explained us every single step, was very helpful! You are brilliant! Thanks again, Wishing you all the best! Maria and Simone.”

Helpful Report

Posted 2 years ago

“Excellent services and the food was great. Thank you!!”

Helpful Report

Posted 2 years ago

Carlton Leisure is rated 2.2 based on 193 reviews