Carlton Leisure Reviews

Name: Carlton Leisure
Address: -, - -, London
Rating: 2.16

2.2 Rating 186 Reviews

29 %

of reviewers recommend Carlton Leisure

2.2

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Carlton Leisure:

Carlton Leisure has been one of the leading travel agents in the UK for over 15 years, offering cheap flights and hotel stays around the world.

They already run successful Press, TV and Radio advertising campaigns and have now extended their reach even further by launching a successful affiliate program with Affiliate Window.

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Email:

info@carltonleisure.com

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Carlton Leisure 5 star review on 24th February 2022

Gareth Fitton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, sticking to budget and providing different options Udi was amazing! Would definitely use him again for future holidays.”

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Posted 1 year ago

“Hi Kirit Many Thanks for you wonderful support during my recent Air Line booking to Sri Lanka. It was really challenging times to travel and your dedication effort sort out the issues really appreciated. Many Thanks and keep up the Good work”

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Posted 2 years ago

“Hi this is vimal roy marianayagam Kirit..is my assistant..to book my ticket,he is polite,friendly,helfull.. Thanks”

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Posted 2 years ago

“Excellent service booked my BA flights & assisted with seat request, I was upgraded as s BA Gold on arrival at T5 Heathrow to First Class & Free Lounge Access. Carlton booked a complex flight Itinerary Heathrow to Bangkok, Puckeridge, Hong Kong & Back to Heathrow. Great Personal Service & I'd recommend & use again - Thanks Gareth Fitton.”

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Posted 2 years ago

“In Nov 2019, I booked flights to Paraguay (22 Aug-1 Sept), and received an email on 24th July explaining I am entitled to a full refund. The email was clear and concise in requesting me to reply within 48 hours of my decision. They explained the refund would be minus £75 admin fee. I responded to go ahead, as I had read the small print of the contract given when buying the "non-refundable" tickets that stated there would be that admin fee. There was also mention two routes, with two differing time frames, that may be taken to get the refund. I asked for clarification and was told mine would fall in the twelve week category. So, I was pleasantly surprised to find the refund on my card on Saturday 22 August....only a month since being notified....and coincidentally on the date I was supposed to travel. I understand the issue that some have regarding the admin fee, but it is in the small print of your contract when buying tickets. Personally, it's my contribution to keeping ones in employment during these challenging times. I would book with Carlton Leisure again.”

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Posted 3 years ago

“Naturally their lines were busy at the start of the lockdown crisis but Karry the customer services agent I spoke to was polite and helpful. I got a "full refund" in 5 weeks albeit with a £75 admin fee but I am aware of many travel agents like this. Luckily I have travel insurance to cover the rest.”

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Posted 4 years ago

“Had 5 flights booked to Japan and China from UK for Easter with JAL. Had to cancel due to covid-19. Received full refund minus the admin costs £75 per person No problem at all with that considering there was a chance I got no money back. So am pretty happy. Took about 7 weeks in total.”