I booked flights over a year ago through Carlton Leisure, which were subsequently cancelled due to Covid19. I am still waiting for a refund 13 months later but have been told I will also be charged the £75 admin fee. I am in the industry and know no other companies are doing this!! The £75 is their commission, which they refuse to give back to customers. GREEDY COMPANY! I questioned them on this and received a very rude response saying it's not illegal, it's what they're using to pay their staff at the expense of their customers. BEWARE!!!
4 years ago
Carlton Leisure has a
2.2
average rating
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