Absolute scam artists, avoid like the plague. They were supposed to refund an unused ticked due to covid and told me if I opt for the refund I would receive £800 (the ticket cost) or I could just change the flight for free. I took the refund. 4 months later they say here's your £200. Less than what a ticket costs... so had I known I would have obviously just taken the free change. They won't even admit any fault despite it all being in email. Pure incompetence. Oh yeah and they charged me a £75 admin fee to mess up my refund. Truly hope they go out of business or get shut down. If you're reading and thinking about booking - honestly find another provider, even if it's a little more expensive.