Total rip-off! I bought 4 return tickets UK-USA for me and my sons. They made a mistake on one of my son's names (despite having copies of all our passports) and it was a lot of hassle to change it. They told me it was not possible but the airline told me it was a simple free-of-charge change but that it had to be done by Carlton Leisure not by me directly. Carlton Leisure played dumb and it took 3 days of absolute stress phoning them and the airline, etc. They ended up changing the name in the nick of time but charging me £85 for rectifying their mistake. Plus I also ended up having to pay £200 extra in phone calls as I spent a lot of time to them on the phone and they failed to mention the calls would be charged at a high rate. A total rip-off. I am now convinced they made the name mistake on purpose to get extra cash out of me. Disgraceful.