A travel company that won't phone outside the UK Lots of good reviews on other sites but if anything goes wrong they are useless. 1. Carlton Leisure will not phone any company outside of the UK!!! So if there is any issue, you better hope it can be explained by email! 2. After waiting for 2 weeks for a 24-48hour response to an issue, I had to chase Carlton Leisure for a response. 3. Every time you speak to one of their agents you will get a different message / excuse. 4. They will try to persuade you that there is nothing they can do to support whatever request you have. 5. Read their terms and conditions!!!! I wish I had, awful awful awful. Go elsewhere or book direct. Do not use this company.