Carlton Leisure informed me that my Jet Airways tickets has been processed for full refund because Jet Airways suspended all it's flights. I am still waiting for my refund money 3 moths after I was first informed. I have not had any communication from Carlton Leisure ever since. I have more than £2000 to be refunded and I am kept in the dark as to what Carlton Leisure is doing in terms of getting me my money. My booking reference is M454X8. I rang your customer service today only to be told that you are yet to hear anything from Jet Airways. This is not a good enough job you do with your customers hard earned money. I didn't hear anything solid that is being done by Carlton Leisure to get it's customers the money they owe. This is despicable and disappointing. I need to know; 1. What Carlton Leisure is doing to get my refund sorted 2. A date by which I will get my money back