Do not book with this company. Due to Covid-19 flights were cancelled by Emirates. Emirates offered free reschedule for up to 24 months, free vouchers or Refund. CL tried their very best to con me out of more money. I paid 2080 pounds for original flights. MSP contacted Prash (owners son and director of CL Delhi) and got my flights rescheduled for free, as per Emirates Covid-19 policy, after me trying unsuccessfully for 3 weeks! The rescheduled flights are hundreds of pounds cheaper than my original flights but CL still tried to charge me "fare & tax". They charge a 75 admin fee per person per ticket (changed their terms & conditions in light of Covid-19), stating they have to hire more staff to handle refunds. So the customer is now paying staff salaries! The staff are all based in a call centre in India. Absolute disgusting company with zero ethics! Morally bankrupt! Making huge profits in light of Covid-19! Book Direct and save yourself the hassle.
4 years ago
Carlton Leisure has a
2.2
average rating
from
186
reviews
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