What an absolute joke this company is. They cannot and do not communicate. I emailed a number of times asking for someone to call me as I didn’t understand what information was required and guess what, no one called me. I spoke to an agent today who became aggressive, abusive and tried to threaten me. At first said I hadn’t then had then hadn’t, sent information over to them. The staff are awful not proper solicitors and the company is an embarrassment. I felt so threatened and when I asked for help, I got shouted at. The agent I spoke to today said he didn’t care about previous phone call, when I asked for them to be listened to. I would advise anyone to stay away and anyone with ongoing issues to immediately contact the SRA. Not worth the stress, anxiety or belittling they cause. Incompetent and rude staff who don’t care.