“I was assigned carpenters solicitors through my insurers to handle a personal injury claim due to a road traffic collision that happened Nov 24. I cannot fault the service provided to me by Ryan McIntyre based in the Scottish offices. He was friendly and understanding. Although there would be many weeks at a time without word (these things take time) as soon as Ryan knew anything further he was always in touch promptly. The process consisted of gathering evidence. attending a medical examination and attending physio sessions. After negotiations my claim completed in 5 & 1/2 months, payment being received 13 days after settlement was agreed. I was very happy with how my case was handled and cannot thank Ryan enough for his help acting on behalf of me.”
“Ref : SOU0631/62030
I’ve had my claim on going since 2023 and not much luck and I was starting to lose my head in it all I’ve spent months waiting for a response to even find out who their insurer was and there was no urgency at all and thankfully I got through to a nice young man named bilal who took my rant and let me get it all out and then proceeded to do anything he can to help even though he ain’t my claim handler I really appreciate him helping me and giving me some confidence that something is going to
Happen”
“SHOCKING. How they can continue operating with such appalling (non existent) customer service is beyond me. They drag things out, never respond to calls or emails and, after being told the 3rd party has admitted responsibility over two months ago they then apparently ‘accidentally’ closed the case ‘by mistake’. What kind of a tin pot company does this? I’m beginning to think that the other reviewers suggesting this outfit are claiming money and then rifling it away into their own pockets might have a point. Avoid at all costs.”
“Ref: SOU0256/64280
Avoid Carpenters Claims at All Costs. It has been years since my claim was submitted. Despite countless attempts to contact them, I have had no correspondence whatsoever—no updates, no explanations, nothing.
Carpenters Claims have shown zero urgency or professionalism in handling my case and at this point, I am just being ignored. If you’re thinking of using them, I would advise against.”
“17/01/24 it is now 12/01/25 & not had ANY updates for months from them, trying to get in touch with them by phone on automated call is shocking , I’ve read reviews & all say the same thing , this company needs to do better in all areas , 14 month & the communication from them has been an awful experience”
“I had to give you one star as zero wasn't an option ...rude secretarys...absolutely useless ...don't waste your time and effort with them go find a no win no fee solicitor you will be a lot happier”
“Very slow DO NOT USE THIS FIRM
Very slow and inefficient over all details eg the latest
On 27/01 /25 I rang my named lawyer, as to latest delay, I could not get through and waited on and off for an hour while Becky and Helen spoke to colleagues, at the end they said they were waiting for medical reports from my gp.
I rang my gp surgery and was, details had been sent on 20/01/25 .
You can never speak to your named lawyer.”
“Avoid at all costs I've been waiting over three years on my value of claim on a crash on m3 that wasn't my fault and fault admitted 46 emails that go unanswered and phone messages that get ignored and 4 Complaints that get no where I was told last week I would get a call with a value by end of play friday still waiting then they say end of play today gues what I'm still waiting and when I phone up to get updates and complain I get stupid untrained idiots to make it seem that I shouldn't be calling and complaining and I get the rude treatment and I've heard the work word im sorry or ill pass it to team leader hahah what a joke it's like the lights are on but home one is home sort of company I have learning difficulties and due to crash brain problems and I state I don't understand the reports gues what happens NOTHING not even a response what else am I suppose to do micky mouse can I hire u”
“Minus 100 stars if possible !!! Stay away . The worse company to deal with your claims . My insurance referred me to them so I didn’t have a clue . Over 18 months and they left me in the worse pain as kept transferring me to someone new to work my case . They kept losing my information . Finally I had enough as nothing was happening and I kept being ignored . When I asked for my personal data they refused to give it to me and said they would not hand over my data .
I believe they didn’t help and kept ignoring - because they thought I was a foreigner as my name appears this way and this was definitely a part of the reason why they treated me badly - racism for sure ✔️
The reviews are bad for a reason and I’m shocked they still are able to run a business . It’s a matter of time that they will be closed down .
I don’t want a reply carpenters because your apology means nothing . You have left me on a worse state and mentally unstable. Disgusting”
“Poor communication, had a car wrote off I was not at fault and this was confirmed instantly. I am still waiting for my excess back from 3 years ago. No response given. Scam”
“I was appointed this solicitors by my insurance. I would definitely not recommend using these, stay well clear. My accident was back in 2020, I was awarded my compensation 2 years and also my daughter. As for my son (who is now 6), he still hasn’t received he’s even though he was awarded them in 2022. After a number of emails over the years and still no response. Absolutely appalling as my sons funds should have been placed into a court fund for him so he has missed out on 2 years of interest!!!”
“DO NOT go with these they are FRAUDS was supposed to be representing me did not win case said I was lying then billed me £2.500 they manipulate you to end the case so at the end they bill you for phone calls emails physio Be very careful they are now trying to take me to court for 2.500 worst company ever”
“They don't even deserve 1 star. 2 years on after my accident and still i get ignored. They have tried to force me to accept liability for an accident that wasn't my fault. They lied and told me there was no copy of a witness statement, so I rang the police myself and they told me they have a copy. It'd been another year and I'm still waiting for my solicitor to contact the police for the witness details and I even had on solicitor accuse me if lying even though my statement hasn't changed but the other party changed theirs 3 times.”
“3 yrs on still scamming signed docs yrs ago near monthly emails asking for the same stupid proofs. Never answer calls and today finally another dirty email saying they want to recover monies owed to them. Go suck a dog sh!t”
“Unfortunately, I didn't read the comments of reviewers before I start my case with Carpenters group. They are very slow in processing the claims. I have to call every week to chase them to process my claim, but there is no serious response. Even when I send urgent emails they don't reply.”
