“I’ve just hit 1600 days for a head on collision yes dec 2021 and still not got paid yet .you ring for 30 minutes goes to answer phone and no call back. Very frustrating”
“One year after my accident ... at first Carpenters were all over my claim ... constant emails and messages ... one year on keep getting messages to call them ... have call several times ... constantly on hold ... not impressed ... Clare ... ref claim SOU1131 / 11434 ... if you don't want to see the claim through ... don't take it on”
“Like many other reviews, Carpenters are absolutely useless. No communcation and understanding. Been waiting over 3 years for a conclusion. The person who crashed into me admitted fault on day one and they still have not done anything.
Do not use them even on a no win no fee.”
“Accident was on November 2021, third party was given 5 points on licence, and heavy fine. His insurance company admitted liability within 5 days. We are now more than 4 years on, never reply to phone calls or emails through their website, worst company I have ever had to deal with.”
“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”
“I think this company settles your claim and keeps your money for a year or two, put it in a pot with other claim payouts and use it to finance other projects, you will get no responses from this firm after they take your case, if you do you will be strung along and lied to, terrible company, and whoever supposed to be governing them should be ashamed.”
“Easily the worst company company i have come across, Had a accident and was put through to these guys via my insurance company. I have been calling them up and leaving messages for the past 6 months and have heard nothing, I was given a case handler Lady Jensen, who never seems to pick up her email (or chooses to ignore them) and have tried calling in and get promised a callback and it never happens. Am now looking at options to see if i can move insurers or log a case with the ombudsman.”
“i have been waiting on a motoring claim for over two years and have heard nothing in the last months i complained about the lack of any progress in January had two insincere phone calls promising action since then nothing i was told the person handling my case has left but he is still down as handling my case do not use this company unless you want your case to end up in room 101 they are not customer focused and as far as i can see are just a couple of telephone operators making false promises to get back to you in 7 days but 7 months later no return call.”
“SHOCKING. How they can continue operating with such appalling (non existent) customer service is beyond me. They drag things out, never respond to calls or emails and, after being told the 3rd party has admitted responsibility over two months ago they then apparently ‘accidentally’ closed the case ‘by mistake’. What kind of a tin pot company does this? I’m beginning to think that the other reviewers suggesting this outfit are claiming money and then rifling it away into their own pockets might have a point. Avoid at all costs.”
“17/01/24 it is now 12/01/25 & not had ANY updates for months from them, trying to get in touch with them by phone on automated call is shocking , I’ve read reviews & all say the same thing , this company needs to do better in all areas , 14 month & the communication from them has been an awful experience”
“I had to give you one star as zero wasn't an option ...rude secretarys...absolutely useless ...don't waste your time and effort with them go find a no win no fee solicitor you will be a lot happier”
“Very slow DO NOT USE THIS FIRM
Very slow and inefficient over all details eg the latest
On 27/01 /25 I rang my named lawyer, as to latest delay, I could not get through and waited on and off for an hour while Becky and Helen spoke to colleagues, at the end they said they were waiting for medical reports from my gp.
I rang my gp surgery and was, details had been sent on 20/01/25 .
You can never speak to your named lawyer.”
