“They are an absolute email, they have been ignoring my emails and phone calls for months.
They seem to forget I am the customer they are treating me with borderline contempt.”
“Took 8 years and 2 months to settle my claim, failed to comply with a court order and had my case stricken out. Only just managed to get a reasonably priced claim amount after the claim was initially undervalued by around £10k, I am still currently awaiting being paid out now.”
“Really bad to communicate, can’t get through on phone or on email. If anyone has any ideas how I can contact them? My case worker is called ‘winter claims’ as per portal which I don’t believe is a real name so I don’t know who to contact. Left numerous message on portal. My claime is meant to be in negotiation but not had any updates in months.”
“December 2021 I had a bus rear end me and write my car off. Year it took me to be referred for medical after hearing nothing! the company then had a staff change over and was unavailable for 6 months! When I finally had my assessment from the doctor, they claimed they never received it despite speed medial advising they have sent it over several times! this was ongoing from last August! The doctor then was un reachable and so in the end I had to fight to be examined by ANOTHER doctor and go through my medical all again a year and a half later! after again chasing and chasing, I got management involved for her to say she would send it across! Never heard anything for me to then ring weeks later to find she has gone on maternity!!! weeks opon weeks I have rang daily for updates and got told people would ring me back. It is now may 2024! The last thing my case handler said she would do is submit the loss of mileage and calculate it. 3 weeks ago management said they would tell her to do this asap! Spoke to my case handler yesterday and she said she would submit it after I kicked off! I have just come off the phone to chase and shock the claim still hasn’t been submitted and my case handler is off for the day. AVOID THIS COMPANY!”
“Shittest company ever. Poor communication lack of empathy, email to ask for updates and get auto email back 'so so no longer works here' mint another year chasing up my claim from 3 years ago and waiting another 5 months for my compensation. Joke.”
“Worst solicitor feel like they are the biggest scammer in uk. Can’t get hold of staff who work there. The phone automatically cut off. Fell like the biggest fraud and scammer. Help help help!!!!”
“Do not use this firm absolute shambles! Don’t reply to emails never answer there phones, continuously lie to you saying they have sent chasers for your claim when in reality they didn’t even request the information, you end up chasing things your self, had my accident over a year ago third party accepted liability immediately and still waiting a year and half on absolute joke ohh and don’t try and put a complaint in to managers as I’m still waiting for a call back 8weeks ago”
“Has anyone actually had a pay out from this company? It’s an absolute joke! Had an accident nearly three years ago now can’t get hold of anyone by phone, don’t receive any updates I’m going to the legal ombudsmen. This company needs closing down !!”
“Tearable service 2years of mistakes data protection breached, miss communication or NO communication. Failing to keep me informed, not following up on appointments and reports. Internal complaints a sham keped all under the table. Complaint about a case handler (Ben King) then the person who dealt with the complaint is the person who im complaining about. Shocking service. Hope they get invested as license removed. Micky mouse company.”
“Do not deal with this company they are disgraceful, they are supposed to be acting on your behalf and all they want to do do is close the case they have absolutely no empathy in handling such sensitive issues and make you feel like you’re the criminal!! They never answer the phone and they don’t reply to emails they cause you nothing but stress and anxiety. I am also making a complaint to Aviva, they should not be referring their customers to these solicitors they are beyond useless.”
“AVOID LIKE THE PLAGUE
This company were recommended by Aviva to pursue my wife’s car accident after being hit by another driver causing her significant harm.
She attended weeks of physio and agreed through advice to pursue a very small injury claim.
After being available for Carpenters at the beginning, phone calls, emails the claim was left with them to deal with.
After one or two further emails, and my wife’s recovery, the company have gone radio silent, yhe case handler Charlie Gedson has not returned any email, no phone call messages returned and even complaint emails to CG and messages left on the platform once logged in not being returned.
This company is disgusting. We have now f ed mailed the Law Society!!!!!!!🤡”
“I was advised to pursue my claim with Carpenters by Hastings - I can only imagine Hastings get some kind of commission from them as there is no other reason I can think of why anyone would recommend this company.
I had confirmation on the phone in July of 2022 that my claim with them would be closed, I also sent this in writing via the portal. I was told on the phone yes this is fine due to all the problems you have had with us (I had already written a formal complaint and mentioned contacting the FCA and SRA because of their poor practice and absolute lack of contact). After this, my account was closed and as far as I was concerned that was that.
Yesterday (a year and a half after my last contact with them when I closed the account!) I received a phone call from a woman, Natalie, saying it's reaching up to 3 years since my accident so they need to hurry and get the claim closed, they need information from me.. I told her my account and claim had been closed with them and she says there is no record of this on my account, how convenient! Then she changed her tune straight away saying I will be charged for the medical appointment and report (which was absolutely full of errors!) and any other costs will be billed to me.
I have since sent an email to them and their complaints email to reiterate the closing of the account and that they are not to contact me whatsoever. Dealing with Carpenters has worsened my anxiety and C-PTSD and I am once again considering contacting the FCA, SRA and also the Legal Ombudsman should they continue to contact me and try to charge me for anything. The lack of service, ethics, contact and empathy from this business is absolutely disgusting.
Do not open a case with Carpenters Group.”
“Absolutely disgraceful company. Totally unavailable to discuss anything to do with my RTA that occurred nearly 2 years ago. I have never experienced such unprofessionalism. Refused to send paper copies of the ongoing claim- I had no option but to instruct another solicitor to act on my behalf. Hoe this company survives is beyond belief. Complaint to the ombudsman has been made. Avoid Avoid Avoid”
“Should be 0. Disgusting service, never update or contact you. Claim going on since August 2022. How this company has got away with the service they provide baffles me. Be warned, wish I had.”
“Avoid!!
WARNING! If your insurance company advises you to use carpenters after an accident then please DECLINE.
I can’t understand how carpenters are aloud to operate and deal with such sensitive cases.
After an accident suffering with mental health illness from mental scarring (which was diagnosed by a psychiatrist) they do not show any empathy, compassion or support. They simply do not care for their clients and will not in any way help you achieve what is rightfully deserved and they do not value your claim correctly from the FACTUAL evidence that has been gathered. They make up their own valuations. And UNDER VALUE your claim. Then when challenged they changed the valuation (which was higher than previous) they still under valued my claim. ALOT of mistakes has been made by my file handler and I practically done her job for her. The file handlers do not know what they are doing and they do not care for their clients mental health. They will break you down and drag your claim out until you simply do not have the energy to deal with them anymore. Disgrace of a company who lack the capacity to offer basic genuine support to their clients. I would never pay for their service and I’m sending a warning out to anyone thinking of doing so to please trust the bad reviews and avoid this company like the plague. Awful experience with carpenters and one I would never want to go through again.”
