Awful customer service. Was due to fully carpet a 4 bed house and booked a phone appointment. Being a new mother I made sure baby was down which is hard to do with a newborn and never got a call! So Inconvenient. 25 hrs later I got a call ONLY because I put in a complaint. The store then called and said he was the only one working. I appreciate the current circumstances but they shouldn't have available times if they can't make them. Customer services complaint form asks for desired outcome I mentioned I think a gesture of goodwill would go a long way as to not lose me to a competitor and they came back saying we don't do a gesture of goodwill. Really bad service they have so many offers on and couldnt even offer say a £20 credit note. Not about the money but their customer service at head office and store is woeful. Glad I didn't go with them seeing as they can't get it right to begin with