Fitters failed, back office failed, store failed, on every single occasion - consistently failing to deliver against their own stated obligations on several instances (7+ at time of writing) characterises our Carpetright experience. We couldn’t see any similarity with the company’s values and their service. A really unfortunate experience for the cost of a full home premium flooring refit won’t use Carpetright again. They will resist and delay every instance of a complaint and there’s no escalation measures, so you’re stuck with the same customer facing failing team as you start with - good luck if you start you’re flooring journey here.