I asked Carpetright to remove the laminate flooring in my little bathroom and replace it with vinyl. Their fitters ignored the instructions and put down the vinyl on top of the laminate. There must have been a small leak at some point because the laminate expanded and broke up, and now the floor is covered in lumps. I had to get the bathroom door reversed to be able to shut it. They're not interested in putting it right but have very kindly offered to give me a quote for the cost of me buying new vinyl and paying to have it fitted. I'm not paying twice to have one job done properly, and have no intention of ever letting Carpetright fitters into my property again.