They missed the collection date, never called me to tell me it would be late, refused to offer a refund as I signed their "terms and conditions" manager openly hostile and very very rude and condescending. Called customer service team explaining that even though they have offered to expedite the collection that I am still out pocket from having to reschedule my fitted wardrobes and taking a day off work to collect the carpet which wasn't there. Customer service no help whatsoever and refused to escalate. After the managers tirade at me I am not comfortable with going and collecting the carpet as I feel for my safety and the customer service rep laughed at me said I was being silly without knowing anything about my personal circumstances. I am totally let down as a customer and will never be using the company again. There was no offer to resolve my problem. No attempt to work with me. No help whatsoever. I am tempted to just not collect the carpet and lose my money as the manager was just awful. You should be ashamed of yourselves as a company. All you are interested in is your terms and conditions and not your customers.