Giving 1 star for store location and ease of parking. Apart from this it's a total waste of time. The staff is arrogant and and fail to understand your needs. I visited this (Chadwell Heath) store in November and spent 30 minutes waiting for some one to attend me. After this visit I complained on line and received apologies with promise for better experience on next visit. I visited again on 27 Feb met with same bad service. I gave him my measurements and asked for estimated (NOT ACTUAL / CONTRACTUAL) cost but he started to take all my private particulars. When I protested at this, he implied I am stupid saying we do not want you blame Carpet Right for change of price. To this I replied I am not stupid I know that one just pays for he price of the day he signs the contact / deal. Than when working out price after verbally giving a figure for fitting, he started to add various sums making no sense at all, making fitting charges cost more than cost of carpet (carpet at £18.99 psm). After waisting 45 minutes, I left the store with vows not to visit Carpet Right again