I've had an awful experience with CarpetRight over the past year. I paid a considerable amount for a new laminate floor including screeding to ensure the floor was level with the surrounding laminate. Once the laminate was laid, twice in the ensuing months the door bars connecting the new and surrounding existing laminate came loose (and remain loose now, 11 months on). I raised this numerous times with the fitter, and the store refused to help me, instead directing me to talk to the fitter and even the warehouse to sort my own problem out, none of which was helpful. In the end, the fitter is suggesting fitting a gold metal floor bar (instead of the oak-effect one I wanted/paid for) which will look far inferior to what I was promised. But even this is academic as I was told the metal floor bar is not even in stock. It's been months since I've received contact from the company and am left with a broken floor, a proposed solution that is unacceptable, and no accountability taken by the company.