Name and Shame Caerphilly Manager Shane Dalton for his stinking attitude towards my family this week. Family are moving from Newtown to Penyrheol Caerphilly and had the expense of traveling to arrange carpets and being let down...they have health problems hence moving closer to family. Not one bit of empathy in Shane Dalton on his visit.. no apology for his or his staff mess up of not logging in the diary. Shane also stated that he would ensure that head office WOULD NOT give compensation or good Will. Not happy and this guy is not fit to be a manager. Shocking.