Kids are all up and away so my wife and I treated ourselves to expensive carpets for our stairs, landing and bedroom, purchased from carpetright east kilbride, We were recommended a carpet called surprise 90, £38 a square yard, 12year guarrantee total cost £1500, hoping this is our last carpet, no kids and getting on Two month later the carpets look as if they have been down 10 years they are in a terrible condition, it looks as though twist in the twill has sore of unwound giving a fuzzy wool appearance, as if you'd constantly pushed the ball of your foot down into the carpet and twisted your foot for weeks on end, this carpet is finished. We contacted carpetright who asked for photos to pass them on to the manufacturers, who in return ignored their emails for months, despite fortnightly calls from us to ask for an update, we heard nothing in return. We have been over to carpetright in person twice since then again to hear nothing until the third visit where Martin the Manager said he would get back to us within the end of week, he did respond after another week by dictating the answer from the manufacturer stating, that this type of carpet is expected to appear like this, it appears there is no warranty no guarantee. All this from a photo no one from carpetright came out to view the carpet, no one from the manufacturer came out to view the carpet. After the cash has changed hands carpetright has no interest in even looking into a carpet issue you may have, we live 5 minutes from this store and during one call an employee remarked and I quote “ has no one came out from us to see the carpet” I find this remarkable uncaring pass the buck attitude deplorable and would ask you to think twice before entering into an agreement with this company as they do not care about you or your carpets just give me the money attatube.